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OUR STORE POLICIES
Terms and Conditions
At SA. Bespoke Designs, we work hard to ensure our store policies are fair, clear and transparent. If you can’t find the information you’re looking for below, don’t hesitate to get in touch so we can help you further.
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OUR SHIPPING POLICY
How It Works
United Kingdom Orders
Our products are packaged and despatched with care through Royal Mail Special Delivery, and is aimed to be delivered the next working day by 1pm. This service is FREE
International Orders
All International orders are shipped via DPD Classic International Parcel Post, an estimate for the cost of shipping can be obtained in the checkout section
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RETURN POLICY
What You Need to Know
Our handmade jewellery is made to order.
Our production times vary for each ring based on many things including but not limited to - material availability, labour availability, and order volume. Furthermore, our production timelines are merely estimates and are not guaranteed. We will do our absolute best to get your order shipped within our current estimated timelines but by placing an order, you are acknowledging production delays may occur due to the things listed above. We will notify you if any delays do occur. If you have any questions regarding the status of your order or are needing your order sooner than the current estimated timeline, email us at stephen@sa-bespokedesigns.co.uk
Current Production times are between 3 to 4 weeks, dependent on overall order volume
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WARRANTY AT SA. BESPOKE DESIGNS
Our Policy
LIFETIME WARRANTY
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Our bespoke rings are designed to last you a lifetime but we understand accidents can happen. If your ring needs a touch-up/repair, please get in touch with us. We are happy to process a free repair for your ring as long as your ring isn't damaged to the point of it being irreparable.
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Our Lifetime Warranty Policy does NOT cover your ring in the event it is lost or stolen.
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LIFETIME WARRANTY DOES APPLY TO CUSTOM RINGS.
SIZE EXCHANGES
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We offer ONE free size exchange for your ring(s) as long as you notify us within 14 days of the delivery date and send it back to us within 30 days of the delivery date.
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Your ring(s) must be returned in the condition that it was delivered in. Buyers are responsible for the associated costs of this postage. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
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Our Size Exchange Policy DOES NOT apply to bespoke rings or any ring that contains precious materials (gold, precious metals, gemstones including Moissanite diamonds).
REFUNDS
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Refunds are assessed on a case-by-case basis. In order to begin a refund request, please contact stephen@sa-bespokedesigns.co.uk within 7 days of the original delivery date. Buyers are responsible for return postage costs. If the item is not returned in its original condition and packaging, the buyer is responsible for any loss in value.
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We are unable to process refunds for ANY rings containing GOLD/SILVER.
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We are unable to process refunds for any custom/bespoke rings since every custom/bespoke ring is made to YOUR specific requests and specifications.
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We will not process a refund on a custom order because you do not like how it turns out.
CANCELLATIONS
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We accept cancellations as long as you contact us within the first 48 hours of your order being placed. If you request a cancellation after the 48-hour period, we may cancel your order subject to a material and processing fee. *(We are unable to cancel any orders containing GOLD/SILVER)*
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Your Data is Safe
SA.bespokedesigns Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from SA.bespokedesigns.com (the “Site”).
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.
BEHAVIORAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Third-Party Pixels and Cookies Third-Party Pixels and Cookies. Notwithstanding anything else in this policy, we and/or our partners may use pixels and pixel tags, and place, read or use cookies on the collected information from your device and/or Internet browser. These cookies do not contain personally identifiable information, however, it may be possible for our third-party business partners to combine it with other information in order to identify your email address or other personally identifiable information about you. For example, the cookies may reflect de-identified demographic or other data linked to data you voluntarily have submitted to us, e.g., your email address, which we may share with a data provider solely in a hashed, non-human readable form. By using our Service, you agree that we and our third-party partners may store, sell, port, combine with other data, monetize, utilize, and otherwise use either (i) the personally indefinable information about you that we share with them, or (ii) the personally identifiable information they discover and/or identify as described above. Visitors can also express their choices for display advertising, through the following platforms: the Digital Advertising Alliance opt-out platform or the Network Advertising Initiative opt-out platform. We and/or our partners may also use cookies for delivering personalized advertising emails. These cookies are used to identify the visitors of our advertisers’ websites and send personalized emails based on the visitors’ browsing experience. We and/or our partners use cookies, pixels, and other tracking technology to associate certain Internet-related information about you, such as your Internet Protocol address and what Web browser you are using, with certain of your online behaviours, such as opening emails or browsing websites. Such information is used to customize ads or content and may be shared with our partners.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@SA.bespokedesigns.com